Clackmannanshire Council has entered into a joint working arrangement with Stirling Council to ensure delivery of the best possible trading standards service. The Team will deal with all issues relating to fair trading and consumer protection by providing an enforcement and advice service to both public and traders.
If you have a problem with goods or services you have bought or wish to report someone who is selling fake or unsafe goods then please contact us by using the details at the foot of the page. You can also visit Stirling Council's Trading Standards web pages for more information.
More details of our services are given below together with links to other sites of interest.
Consumer Protection includes ensuring you get what you ask for when you buy goods. This means that traders have to describe products correctly and ensure that they give you the quantity they promised, like a full measure of whisky or 100 paper clips in a packet. It must also be what it says and not a forgery.
Products sold must also be safe which means you should not be electrocuted by your washing machine and your furniture should not readily go on fire if you drop your cigarette.
As you might imagine there are many laws and standards affecting the sale of goods and these are mostly enforced by Trading Standards through regular inspections of premises throughout the area.
Although most equipment sold is fairly safe it can easily be misused despite good instructions. Accidents in the home are a great cause of death and injury and so home safety is another step in consumer protection. Trading Standards regularly publicise the issue and sometimes hold road shows to keep everyone aware of this important subject.
Fair Trading concerns issues like guarantees, special offers, and discounts. Wherever loans or easy repayment offers are made the rate of interest shown must be accurate and an example given so you can easily compare one trader's loan against another.
These aspects are also checked when visiting or inspecting premises.
If you have ever bought something and it turned out to be broken when you got home or you feel you were misled then Trading Standards may be able to help. The Team operates a service to both buyers and sellers of goods and services, advising them of their rights and obligations under criminal and civil law.
We can advise, assist and mediate in most consumer complaints to try to achieve an amicable solution to disputes. Where this process is impractical or impossible we will advise of alternative means of finding a solution such as the use of trade organisations, independent testers and court action.
Other issues dealt with by Trading Standards are licensing of explosives (for instance fireworks), and poisons (sold from such as garden centres and chemists). All these products must be kept and given out safely.
Please contact us using the details below for more information on licensing issues.
Endrick House, Kerse Road, Stirling, FK8 2SZ
Tel: 01786 443322