Building Standards Best Value Review
Findings
Challenge
- The developing BS agenda in Scotland, and establishment of the Building Standards Agency, together with a developing private sector presence in Scotland, may provide a threat to the service should it provide any poor performance, poor customer satisfaction, particularly at high cost to the Council and local citizens
- The overall performance of the team has not provided Value for Money, though staff retention and recruitment problems have been a contributing factor· The Service can demonstrate examples of good performance management practice though with scope for improvement
Consult
- Customer satisfaction variable across client groupings, though improving, with evidence of a customer service ethos that can be developed
- The knowledge, skills and experience of the BS staff is recognised by customers
Compete
- The cost of the Service is one of, if not the highest in Scotland, with fee income not matching gross expenditure
- There is scope to revise the structure and complement of the BS team in light of comparatively lower workloads and potential for streamlining processes
Compare
- The service compares well in many areas with other BS services across Scotland, though benchmarking has identified areas for further improvement
For more information on any of our Best Value reviews, please contact us using the details below.
See also
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Contact information
For further information about this page please contact:
Business Improvement & Technology Services
Greenfield House, Tullibody Road, Alloa, FK10 2AD
Tel: 01259 450000 Fax: 01259 452230
Email: contactcentre@clacks.gov.uk
Or use the on-line contact form
