Comments and Complaints
Clackmannanshire Council is committed to providing the best services possible to its customers. That is why we have set up a Comments and Complaints procedure to find out what you think about our services. Listening to your views will help us provide a better service.
Council-wide procedure
Our comments or complaints procedure can be used to log comments or complaints relating to every service throughout the Council:
Online comments and complaints form
Specific Service related Complaints Procedures
If you have a specific complaint relating to either Social Services or Roads and Transportation, you can, if you wish, choose to log your complaint directly with them through their individual complaints procedures:
Social Work Services
Social Services have a legal obligation to have an established complaints procedure which is similar to the corporate comments and complaints procedure. Leaflets are available in council offices, or you can refer to our web page or make contact with our complaints officer as detailed below:
Roads and Transportation
If you have a specific complaint to make about roads and/or transportation, you can log your complaint directly through our Report It service.
What to do if you want to make a comment or complaint
Either write or telephone the relevant service (brief descriptions of each service's functions and links to their web pages are detailed below).
If writing to us, please state which service you are writing to and use our freepost address, which means you do not need a stamp.
- Freepost TY805
Clackmannanshire Council
Greenfield
ALLOA
FK10 2AD
Tel: 01259 450000 (Contact Centre)
e: customerservice@clacks.gov.uk
Please provide us with as much detail as possible, including names, places, dates and let us know how we might put matters right.
If this is not convenient, you may call at any local office, where a member of staff will be happy to help you, or use our on-line Comments and Complaints form.
For full details of the Comments and Complaints Procedure, please see our Corporate Policy.
All complaints received will be given equal importance, regardless of which method of contact you choose to use to let us know about your complaint.
We would like you to be happy with our services and are continually striving to improve provision, please help us to make that happen. Your views are important to us.
What will happen next?
1st Stage
When we receive your complaint, this will be logged as a first stage complaint.
We will make every attempt to have the complaint resolved speedily. If your complaint needs further investigation, we will send you a written acknowledgement and a reply normally within 10 working days. If it will take longer to find out all the facts, we will keep you informed of the progress.
