Skip to main content | Skip to section menu | Access keys.

ClacksWeb - Clackmannanshire Council Online

Contact Centre Performance

Contact Centre Performance

 
IndicatorSept 15Oct 15Nov 15Dec 15Jan 16Feb 16
Total calls made to the Contact Centre12208123651263578481066310133
Total calls answered114981163412039720096699423
Percentage of calls answered94%94%95%92%91%93%
Percentage of calls answered within 20 seconds92%93%94%90%90%92%
Average call waiting times (in seconds)181818173123