Land Services Best Value Review
Findings
Challenge
- Service needs to move to being strategy and plan led as per asset management best practice, but lacks strategic capacity
- Council’s Land resources are not all managed by Land Services; scope to improve asset management as a corporate function
- Contracts are out of date and require modernisation
- Insufficient evidence to judge Burial Services
- Performance Management arrangements require improvement to meet demands of OSS
- Lack of strategic capacity
- Cost of Service appears relatively high compared to other authorities
Consult
- Service needs to develop a customer focus
- Service customer consultation arrangements require to be improved
- Variable feedback from internal service users; lack of communication
- Lack of external feedback from service users or general public
Compete
- Costs are relatively high compared with other authorities
- VFM not clearly established
- VFM of Burial Services not clearly established
- Service maintains land that Council does not own and for which there is no budget provision; extent not clear
- Service performs activities for which it receives no payment/budget allocation· Core contracts bear cost of such additional activity
- Support for formal integration of Contract Units as a long term goal to improve efficiency
- Need to improve financial and accounting arrangements to better define production and activity costs, with particular reference to Nursery
Compare
- Service requires improvement in cost, management arrangements and customer service
- Lack of comparative evidence for Burial Services
- Service does not compare well with other authorities from an overall VFM perspective
For more information on any of our Best Value reviews, please contact us using the details below.
See also
Contact information
For further information about this page please contact:
Business Improvement & Technology Services
Greenfield House, Tullibody Road, Alloa, FK10 2AD
Tel: 01259 452105 / 450000 Fax: 01259 452200
Email: customerfirst@clacks.gov.uk
Or use the on-line contact form.