Social Work Services Performance
Performance within Social Services is monitored on a regular basis and reported to the appropriate management teams, corporate progress and performance reporting Council Scrutiny Committee, and other stakeholders such as Audit Scotland.
Public Performance Reports
Council performance is reported to citizens regularly through Clackmannanshire View.
The service produces an annual report which is made available to the public.
A copy of the performance framework can be found in our Social Policy Performance Framework document.
The main performance monitoring mechanism for the service is through the Council's Corporate Performance Reporting Structure 'Growing in Excellence'. This is undertaken through our Business Planning process.
Social Services has undertaken a self assessment under Public Service Improvement Framework (PSIF), and has completed service specific self assessments (Adult Care, Child Care and Integrated Mental Health Services). Each service within Social Services has also completed a self evaluation under the Clackmannanshire Improvement Model known as CIM.
The service is also working towards Customer Services Excellence and Investors in People awards throughout 2010-2011.
It also participates where appropriate in audit and inspections by organisations such as
- HM Inspectorate of Education (HMIe)
- Note that all child protection work is now undertaken by the Care Inspectorate (Social Care and Social Work Improvement Scotland (SCSWIS)
- Care Inspectorate (SCSWIS)
Information arising from assessment, audit and inspections, feeds into the development of the Social Services Business Plan and other service improvement processes.
With respect to the Criminal Justice service, the Fife and Forth Valley Community Justice Authority has compiled a set of performance measures for partners, which our Criminal Justice Service continues to work towards achieving.
Inspection Reports
- Care Inspectorate: Finding a Care Service and Inspection Reports
- HMIe Inspections - Child Protection
- Care Commission Inspection Reports
- Woodside Children's Unit - February 2010
- Adoption - September 2009
- Fostering - September 2009
- The above and any future inspection reports can be found on the Care Inspectorate's website.
Performance Monitoring
The Council is currently rolling out an integrated web based performance system produced by Covalent. This is currently being developed and will improve our performance processes.
Measures which are used by the service to monitor, understand, predict and improve the performance of the service and establish customers' perceptions:
- Statutory performance indicators and key performance indicators
- Audit Scotland Council Performance Information
- Audit Scotland: Adult Social Work Performance Indicators
- Note that there are no statutory performance indicators for Social Services, Child Care.
- Budget information and capital and revenue information
- Analysis of inspection reports, including evaluation of customer views
- Self evaluation exercises, for example
- Public Service Improvement Framework (PSIF)
- Clackmannanshire Improvement Model (CIM) - refer to above website
- HMIe
- Care Inspectorate
- Archived publications - SWIA and Care Commission
- Public Service Improvement Framework (PSIF)
- Planning meetings to review and discuss balanced scorecards
- Performance meetings to evaluate trend and identify gaps
- Benchmarking, for example
- Community Care outcomes
- Child Protection benchmarking amongst Forth Valley through the 'Way Forward' template
- Scottish Social Services Benchmarking Group
- Scottish Children's Reporter Administration
- Partnership Action Plans, for example
- Structured data collection and investment in electronic data analysis
- Progress reports to Council and Scrutiny Committee, for example
- Child Protection Annual Report
- Corporate Parenting Progress Report - refer to Committee Reports database
- Chief Social Work Officer (CSWO) Annual Report
- National standards and regulation
- Local standards and charters
Key Facts and Statistics
For further information, you can view following Research and Information web pages:
Publications & Documents
External Links
See also
Page & Site Tools
Contact information
For further information about this page please contact:
Child Care Services
Lime Tree House, Castle Street, Alloa, FK10 1EX
Tel: 01259 225000 / 450000 Fax: 01259 452440
Email: childcare@clacks.gov.uk
Or use the on-line contact form
