Support Services Best Value Review
The review identifies over 30 best practice points, process improvements, cost reductions, improved customer satisfaction, reduced error rates and a number of key improvements in performance information and general management information as well as some key lessons from comparative work.
Some highlights include:
- examples of reporting to customer and other feedback on quality from the design review
- reductions in error rates and cost evidence in payroll
- more developed staff support roles in recruitment
- evidence of comparative speed and efficient processing in legal reviews
Contact information
For further information about this page please contact:
Business Improvement & Technology Services
Greenfield House, Tullibody Road, Alloa, FK10 2AD
Tel: 01259 452105 / 450000 Fax: 01259 452200
Email: customerfirst@clacks.gov.uk
Or use the on-line contact form.