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Support Services Best Value Review

The review identifies over 30 best practice points, process improvements, cost reductions, improved customer satisfaction, reduced error rates and a number of key improvements in performance information and general management information as well as some key lessons from comparative work.

Some highlights include:

  • examples of reporting to customer and other feedback on quality from the design review
  • reductions in error rates and cost evidence in payroll
  • more developed staff support roles in recruitment
  • evidence of comparative speed and efficient processing in legal reviews

Contact information

For further information about this page please contact:

Business Improvement & Technology Services
Greenfield House, Tullibody Road, Alloa, FK10 2AD
Tel: 01259 452105 / 450000 Fax: 01259 452200
Email:

Or use the on-line contact form.