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Bulky Waste Collection Uplifts FAQs

Bulky Waste Collection Uplifts FAQs

1. How many items can be uplifted?

We will pick up a maximum of 50 tied sacks per uplift. Sacks must be able to be lifted by one person above waist height and must have no rips or tears.

House, garage and garden clearances etc. will need to be assessed. Please contact our Customer Contact Centre on Tel: 01259 450000 or email wasteservices@clacks.gov.uk for further information.

2. What items can't be uplifted?

For health and safety reasons, we cannot uplift: caravans, storage heaters, vehicle parts, asbestos, chemicals or hazardous wastes such as paint pots with paint oil.

If you would like to check if we can uplift your item, please call our customer contact centre on Tel: 01259 450000.

3. Where should the uplift items be positioned for collection?

Items should be placed at the nearest accessible pick up point for our vehicle. This may be at the front, back, side, in the driveway of your property or within the communal bin area.

We do not normally carry out an uplift from inside your house. If you have difficulty in presenting the waste outside then please get in touch to see how we can assist.

4. When will the uplift be carried out?

Your uplift will be carried out within 5 working days of placing your order. We apologise if there are slight delays during peak times and holiday periods.

Please ensure your items are outside ready for collection before placing your order.

5. How to present your items

To help us do this we ask that you ensure all waste items are presented in one pile and can be lifted easily.

Items that are scattered and mixed become difficult to collect. Any bags that are burst or overfilled will be left.

6. Do I have to be there?

No. You will be asked to provide a list of items to be collected and agree a location. This will be the nearest accessible pick up point for our vehicle. Our main concern is that we collect the correct material from you and do not take any items in error.

7. Can I amend or cancel my order once its been booked?

We will not remove any item that is not on our order, so please do not place anything out for collection that was not part of your original order.

Your uplift request can be cancelled as long as the uplift has not already taken place. Although we do ask that you give us as much notice as possible.

8. How do I pay?

If telephoning or booking online you can pay by debit or credit card (Switch, Delta, Visa or MasterCard). You can pay by debit/credit card, cash or cheque if visiting in person at Lime Tree House and by cash/cheque at Community Access Points.

There are no concessionary rates available.

9. What happens to my rubbish once it has been uplifted?

Discover how materials are sorted and recycled at Recycle Now.

10. What are the alternatives to a bulky uplift?

If you have items of furniture or household goods that are still in good condition, you may wish to donate them to Alloa Community Enterprises (ACE) who redistribute furniture to families and individuals in need.

ACE offers a Free Uplift Service from your house, however they cannot accept sofas and mattresses that do not have a fire retardant label attached.

Please see the Free Uplift Service page for more information.

Neighbourhood recycling sites are listed on the Community Recycling Points page.

Forthbank Recycling Centre is located in Bowhouse Road, Alloa.

11. How to dispose of clinical or hazardous waste.

Should you have a medical condition and require an additional bin to dispose of clinical waste, please contact our Customer Service Advisors on Tel: 01259 450000 or email wasteservices@clacks.gov.uk

Due to health and safety regulations, Clackmannanshire Council will not dispose of your hazardous waste. If you would like further information on this type of waste please go to www.sepa.org.uk

For Further Information Contact

Waste Management
Kilncraigs, Greenside Street, Alloa, FK10 1EB
Tel: 01259 450000
Email: