Contact Housing Services
Housing, Property and Welfare Benefit Advice provides a wide range of services. The dedicated Housing helpline telephone number is:
0845 055 7070
When you contact this number you will be provided with the following options:
- To request a Housing repair, please press 1
- For enquiries about homelessness, please press 2
- To make a payment or discuss issues about your rent press 3
- To apply for a house or to discuss an existing application, press 4
- For all other Housing enquiries, please hold to speak to a Customer Service Advisor.
For further information on the services we can provide and for additional contact details, please click on the link below for the service you want:
- Finding and applying for a council house
- Rent
- Housing Repairs
- Improvement Programme
- Buying your Council house
- Moving Home - Ending your tenancy
- Homelessness
- Anti-Social Behaviour
- Financial Help (grants, benefits etc)
- Garages and Lock-Ups
- Garden Aid
- Tenant Participation
- Gas Safety
- Complaints and Comments
Finding & Applying for a Council House
For information on:
- How to apply for a council house
- Enquiries about your current applicationt
- Sub-letting your house
- Taking in lodgers
- Mutual house exchange with another tenant or
- If you want to take over a tenancy (this is called succession and only applies in certain, limited circumstances).
Contact:
Lettings Team
Tel: 0845 055 7070 (select option 2)
Or email: lettingsteam@clacks.gov.uk
Paying Your Rent
The Income Control Team is here to help with any questions you have about rent. For information on:
- Ways to pay your rent
- Discuss problems with paying
- If you think you have paid too much rent
- Make an agreemtn to repay outstanding rent arrears
- Housing benefit overpayments
- Rechargable repairs (work on your home which you need to pay for)
- If you are a former tenant with rent arrears
- Eviction
Contact:
Income Control Team
Tel 0845 055 7070 (select option 3)
Or email: hsgincomecontrolteam@clacks.gov.uk
Housing Repairs
Routine repairs can be requested by telephone or email. You can:
- Request a repair to your property
- Get advice about the Council's repairs policy and procedures
- Check the progress of a repair request.
Contact:
Tel: 0845 055 7070 (select option 1)
Contact your local Community Access Point
Email: repairs@clacks.gov.uk
Please provide your name and address and details of your repair. Your email will be acknowledged within 2 hours,during normal working hours.
Important: Please note - do not use the email service to request an emergency repair.
Housing Capital Investment Programme
The Investment Programmes team looks after the long-term maintenance of your home and makes arrangements for the major works, which will take place in Council stock over a number of years. For information on:
- Long-term maintenance plans on your Council property
- Kitchen replacement programme
- Window replacement
- Roofs, guttering and downpipes
- Paths and stairs
Contact:
Investment Programmes Team
Tel: 01259 225165 or 225166
Buying Your Council House
For further information and frequently asked questions, please see our page entitled Council House Sales.
Contact:
House Sales
Tel: 01259 450000
Moving Home
Information on mutual exchanges, successions or sub-letting your house is available from the Lettings Team. For information on:
- How to end your tenancy
- How much notice you need to give
- Where to hand in your keys
Contact:
Tel: 0845 055 7070 (select option 2)
Homelessness
If you are homeless or likely to become homeless then the team can assess your needs and may be able to assist you. For information on:
- Finding temporary accommodation
- How we can assist homeless or potentially homeless people in finding permanent accommodation
During office hours, contact:
Homeless Team
Tel: 0845 055 7070 (selection option 4)
Between the hours of 5pm and 9am, contact:
Tel: 01259 450000
You can also call the Homeless Team on freephone 0800 027 6566
Anti-Social Behaviour
The anti-social behaviour phone line is a single point of contact for all of the Council's anti-social behaviour services. Trained staff will provide practical advice, reassurance and assistance to tenants and residents. The helpline takes calls about:
- Dog fouling and litter
- Threatening or abusive behaviour
- Harassment, including racial harassment
- Domestic violence
- Drunkenness in public
- Drug-related anti-social behaviour
- Shouting, swearing and general disorder
- Noise nuisance
- Vandalism and graffiti
- Neglect or abuse of property
- Abandoned vehicles
- Illegal / nuisance driving
Contact:
Your local Community Access Point
To make a confidential call to this freephone number, contact:
Tel: 0800 0566 210
Financial Help
Housing staff provide information and administer a number of grants and benefits.
For information on grants available for private residents, contact:
Grants Officer
Tel: 0845 055 7070 (pleasse hold and ask the customer service advisor for the Grants Officer).
For information on Housing Benefit, contact:
Revenue Services
Tel: 01259 226239 or 226200
Garages and Lock-ups
For information on:
- Applying for a garage or lock-up, contact The Lettings Team
- How to pay rent on a garage or lock-up, contact the Income Control Team.
Garden Aid
Under certain circumstances, we will be able to help you with the upkeep of your garden. If you can no longer manage due to disability, age or infirmity and there is no-one else who can help you, please request this free service. For information on:
- Who is able to receive assistance
- What assistance we can offer
- The times of the year this is available
Contact:
Housing Management Development Team
Tel: 0845 055 7070 (please hold and ask the customer service advisor for Garden Aid)
Tenant Participation
Our Tenant Particiption Co-ordinator can assist you with:
- Starting up a local tenant group
- Supporting an existing group
- Becoming a registered tenants organisation (RTO)
- Providing speakers for tenant meetings
- If you want to get involved in consultations
- Homing In - Housing Services' Newsletter
- Financial support and grants
Contact:
Tenant Participation Coordinator
Tel: 01259 450000 (please hold and ask the customer service advisor for Tenant Participation)
Email: housing@clacks.gov.uk
Gas Safety
If you have gas in your home, then the Council needs to gain access every year to carry out a service. This is to ensure your own safety. Each year, we will contact you by postcard and letter to make arrangements for this service. For further information on:
- Why we need access
- Making arrangements to have the service
- What powers we have to enforce access
Contact:
Investment Programmes Team
Tel: 01259 225165
Complaints and Comments
Clackmannanshire Council has a corporate policy which deals with formal complaints and comments. If you want:
- More information about the formal procedures
- To make a formal complaint or comment
- To make an information complaint or comment
- Make a suggestion
Contact:
Performance and Information Team
Tel: 01259 450000 (please hold and ask the customer service adviser for Performance and Information Team)
Email: housing@clacks.gov.uk
Postal Address
To speak to a member of staff, in person, you can visit us at the address below.
Publications & Documents
See also
Page & Site Tools
Contact information
For further information about this page please contact:
Strategy and Performance Adviser, Housing
Lime Tree House, Castle Street, Alloa, FK10 1EX
Tel: 01259 450000
Email: housing@clacks.gov.uk
Or use the on-line contact form
