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Contact Housing Services

Housing, property and benefit advice provides a wide range of services. The dedicated Housing Helpline telephone number is

0845 055 7070

When you contact this number you will be provided with the following options:

  • To request a Housing repair, please press 1
  • To apply for a house or garage, or to discuss an existing application, press 2
  • To make a payment or discuss issues about your Rent press 3
  • For enquiries about homelessness, please press 4
  • For all other Housing enquiries please hold to speak to a customer service advisor.

For further information on the services we can provide and for additional contact details please click on the link below for the service you want:

Finding & applying for a council house.

For information on:

  • How to apply for a council house,
  • Enquiries about your current application,
  • Sub-letting your house,
  • Taking in lodgers,
  • Mutual house exchange with another tenant
  • If you want to take over a tenancy (this is called succession and only applies in certain, limited circumstances)

Contact:

Lettings Team
Lime Tree House, Castle Street, Alloa

Tel: 0845 055 7070 (select option 2)

Paying Your Rent

The Income Control team is here to help with any questions you have about rent. For information on

  • Ways to pay your rent,
  • Discuss problems with paying,
  • If you think you have paid too much rent
  • Make an agreement to repay outstanding rent arrears
  • Housing benefit overpayments
  • Rechargeable repairs (work on your home which you need to pay for)
  • If you are a former tenant with rent arrears
  • Eviction

Contact:

Income Control Team
Lime Tree House, Castle Street, Alloa

Tel: 0845 055 7070 (select option 3)

Housing Repairs

Routine repairs can be requested by telephone or e-mail. You can

  • request a repair to your property;
  • get advice about the Council's repairs policy and procedures;
  • checking the progress of a repair request.
By Telephone:

Tel: 0845 055 7070 (select option 1)

Contact your Local Community Access Point

By email:

Please provide

Your e-mail request will be acknowledged within 2 hours, during normal office opening hours.

Important Note: Do not use the email service to request an emergency repair.

Housing Capital Investment Programme

The policy and planning department looks after the long-term maintenance of your home and makes arrangements for the major works, which will take place in Council stock over a number of years. For information on

  • Long term maintenance plans on your Council property
  • Kitchen replacement programme
  • Window replacement
  • Roofs, guttering & downpipes
  • Paths and stairs

Contact:

Investment Programme Team
Limetree House, Castle Street, Alloa

Tel: 01259 225165 or 225166

Buying your Council House

Are you are considering buying your Council house? Information is available on this site, for further information

  • If you are entitled to buy your home
  • Potential discounts
  • The time it takes to buy

Contact:

House Sales
Lime Tree House, Castle Street, Alloa

Tel: 01259 452303

Moving Home

Information on mutual exchanges, successions or sub-letting house is available from the Lettings Team. For information on

  • How to end your tenancy
  • How much notice you need to give
  • Where to hand in your keys

Contact:

The Lettings Team
Lime Tree House, Castle Street, Alloa

Tel: 0845 055 7070 (select option 2)

 

Homelessness

If you are homeless or likely to become homeless then the team can assess your needs and may be able to assist you. For information on:

  • Finding temporary accommodation
  • How we can assist homeless or potentially homeless people in finding permanent accommodation

During office hours contact:

Homeless Team
Lime Tree House, Castle Street, Alloa

Tel: 0845 055 7070 (select option 4)

Between the hours of 5pm and 9am contact:

Tel: 01259 450000

You can also call the Homeless Team on freephone 0800 027 6566

Housing Support Team
Lime Tree House, Castle Street, Alloa

Tel: 01259 450000

Anti-Social Behaviour

The anti social behaviour phone line is a single point of contact for all of the Council's anti social behaviour services. Trained staff will provide practical advice, reassurance and assistance to tenants and residents. The helpline takes calls about

  • Dog fouling and litter
  • Threatening or abusive behaviour
  • Harassment, including racial harassment
  • Domestic violence
  • Drunkenness in public
  • Drug related anti-social behaviour
  • Shouting, swearing and general disorder
  • Noise nuisance
  • Vandalism and graffiti
  • Neglect or abuse of property
  • Abandoned vehicles
  • Illegal/nuisance driving

Contact:

Your local Community Access Point

To make a confidential call to this freephone number contact:

Tel: 0800 0566 210

Financial Help

Housing staff provide information and administer a number of grants and benefits. For information on:

  • Grants available for private residents

Contact:

Grants Officer
Lime Tree House, Castle Street, Alloa
Tel: 0845 055 7070 (please hold and ask the customer service advisor for the Grants Officer)

For information on:

  • Housing Benefit

Contact:


Revenue Services
Tel: 01259 226239 or 226200

Money Advice

The Housing service has staff available who can help you with money advice. For confidential advice and information:

Contact:

Money Advice Team
Lime Tree House, Castle Street, Alloa

Tel: 01259 452512

Garages and Lock ups

For information on:

Garden Aid

Under certain circumstances we will be able to help you with the upkeep of your garden. If you can no longer manage due to disability age or infirmity and there is no one else who help you please request this free service. For information on:

  • Who is able to receive assistance
  • What assistance we can offer
  • The times of the year this is available

Contact:

Housing Management Development Team
Lime Tree House, Castle Street, Alloa

Tel: 0845 055 7070 (please hold and ask the customer service advisor for Garden Aid)

Tenant Participation

Our tenant participation co-ordinator can assist you with

  • Starting up a local tenant group
  • Supporting an existing group
  • Becoming a registered tenants organisation (RTO)
  • Providing speakers for tenant meetings
  • If you want to get involved in consultations
  • Homing In - Housing Services Newsletter
  • Financial support and grants

Contact:

Michelle Flynn
Tenant Participation Coordinator
Lime Tree House, Castle Street, Alloa

Tel: 01259 452404

Gas Safety

If you have gas in your home then the Council needs to gain access every year to carry out a service. This is to ensure your own safety. Each year we will contact you by postcard and letter to make arrangement for this service. For further information on:

  • Why we need access
  • Making arrangements to have the service
  • What powers we have to enforce access

Contact:

Investment Programmes Team
Lime Tree House, Castle Street, Alloa

Tel: 01259 225165

Complaints and Comments

Clackmannanshire Council has a corporate policy which deals with formal complaints or comments. If you want:

  • More information about the formal procedures
  • To make a formal complaint or comment
  • To make an informal complaint or comment
  • Make a suggestion

Contact:

Performance & Information Team
Lime Tree House, Castle Street, Alloa

Tel : 01259 452412

Publications & documents

Contact information

For further information about this page please contact:

Housing Services, Housing
Lime Tree House, Castle Street, Alloa, FK10 1EX
Tel: 0845 055 7070 Fax: 01259 452400
Email:

Or use the on-line contact form.