Having difficulty paying your Rent or Council Tax?
A Money Adviser can help if the questions below apply to you.
- Do you have rent arrears?
- Do you have Council Tax arrears?
- Do you run short of money before the end of the week or month?
- Do you find that you are robbing Peter to pay Paul?
- Do you have fuel bills, credit cards or loans which you are finding difficult to pay?
Our advisers can help by:
- checking your income, benefit entitlement and tax credit assessment;
- representing you in disputes about these benefits and tax credits;
- negotiating with Housing and other Council services on your behalf;
- getting in touch with fuel companies about your bills to arrange easier payments;
- getting in touch with credit companies to negotiate smaller repayments for you;
- advising on legal action for debts;
- advising on all options for managing debts including Scottish Debt Arrangement Scheme, Trust Deeds and Bankruptcy
An adviser will:
- provide a free service;
- treat everything you say in complete confidence;
- always ask your consent before taking any action;
- give you copies of all letters written on your behalf;
- keep you fully informed about your case;
- give you free access to our records on your case;
- visit you in your home if necessary.
When you can be seen
If you write, phone or email, an appointment will be made for you to be seen within 21 days. In urgent cases we will do all we can to see you as soon as possible. The service is free and confidential. Home visits can also be arranged.
Where to get advice:
Appointments can be made by contacting:
- Money Advice Service
- The Citizens Advice Bureau, at 47 Drysdale Street, Alloa, telephone 723880.
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Contact information
For further information about this page please contact:
Senior Adviser (Money & Welfare Benefits Advice Team), Housing
Lime Tree House, Castle Street, Alloa, FK10 1EX
Tel: 01259 450000 Fax: 01259 452400
Email: moneyadvice@clacks.gov.uk
Or use the on-line contact form
