Privacy statement
What it covers
This policy covers the treatment of personally identifiable information that Clackmannanshire Council collects when you are visiting ClacksWeb and associated websites.
Information collection and use
You can use ClacksWeb and most of the services provided through the site without telling us who you are or providing any personally identifiable information. The site will use cookies in some cases to improve the quality of your visit.
It is only when you complete a form that requires personal information, or email Clackmannanshire Council, that you can be identified. In these cases your personal information will be used to fulfil your request for services or information, as input for improving ClacksWeb, or to notify you about changes to the site (where you have requested this).
Online payment service
Clackmannanshire works closely with Secure Trading to ensure that your financial details are fully encrypted using the most sophisticated e-payment software. Your details are always transmitted using secure channels, and at no time does Clackmannanshire Council have access to your credit or debit card number.
Protecting public funds
The Council may receive information about you from others, or may give information to them. If so, it will only be done as the law permits, to:
- check the accuracy of information;
- prevent or detect crime;
- protect public funds.
Our responsibilities
When receiving personal information from you the Council will:
- comply with the Data Protection Act when handling personal data;
- protect data and information in its custody from accidental or deliberate loss or disclosure;
- balance personal rights and the need to provide effective and efficient services;
- follow emerging Freedom of Information guidelines and legislation;
- meet the common law duty of confidentiality when dealing with citizens and customers, and only disclose information in ways which are fair and understood;
- ensure that elected members and the staff of the Council understand their responsibilities when handling personal information, through training, and by promoting best practice;
- ensure that its citizens and customers understand their rights in terms of access to their personal information.
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For further information about this page please contact:
Web Development Manager, Communications Unit
Greenfield House, Tullibody Road, Alloa, FK10 2AD
Tel: 01259 452258 / 450000 Fax: 01259 452230
Email: clacksweb@clacks.gov.uk
Or use the on-line contact form.
