Adult Day Services Aims & Standards
Aims and standards of the service.
- To promote equality of access to social inclusion, recognise, respect and support the rights of people with disabilities to live and work within their own communities
- To promote individuals to plan and achieve their preferred lifestyle
- To provide and facilitate person centred opportunities to assist people to achieve their highest potential in life
- To promote joint working and meaningful partnerships with other community services and agencies.
Quality Policy Statement
We will provide a high quality service to people with disabilities and their families. The service aims to provide opportunities to help individuals maintain and develop their potential for independence and self determination.
We will ensure that our staff are appropriately skilled, trained and qualified and continue to invest in training and development at all levels. We will recognise the efforts of our staff and encourage their commitment and motivation.
We will build on existing partnerships and develop new partnerships with other services and agencies in our community. We aim to promote awareness of issues that prevent social inclusion and equality of access. Our approach will promote choice, joint working and sharing of resources to improve the quality of life of our service users.
We will provide clear and easily understood information about our services. We will seek and listen to the views of service users.
The service is inspected and registered by the Care Commission. Inspection reports can be viewed on http://www.carecommission.com/careservices/ or a copy can be obtained from ourselves.
The service has been awarded an ISO 9001:2000 Certificate. ISO stands for International Standards Organisation. Adult Day Services are continually working to improve the service. The system is internally and externally audited and inspected annually.
Complaints
The complaints procedure enable people to comment and complain about the services which have been provided by Clackamnnanshire Council Social Services. Full details can be found on the Social Services Complaints Procedure page.
The Care Commission also have a complaints procedure and a leaflet is available from the support service or directly from the care commission.
External Links
Contact information
For further information about this page please contact:
Services to People, Social Services, Adult Day Services
Lime Tree House, Castle Street, Alloa, FK10 1EX
Tel: 01259 452383 / 450000 Fax: 01259 452522
Email: adultdayservices@clacks.gov.uk
Or use the on-line contact form.